Privacy policy

At Stitchifly, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. We understand that your trust is important, and we strive to maintain the highest standards of data protection while providing a seamless shopping experience for our customers.

By accessing or using our website, placing an order, creating an account, subscribing to our newsletter, or contacting our customer support team, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with Stitchifly, we may collect certain personal and non-personal information to provide our products and services effectively.

Personal Information

This may include:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Company Name (if applicable)
  • Order Details
  • Custom embroidery instructions, text, logos, or artwork submitted for personalization
  • Any information you provide while communicating with our customer support team

Payment Information

All payments made on our website are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, UPI, or banking information on our servers. Payment information is securely handled by our trusted payment partners.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Shopping Activity
  • Cookies and Analytics Data

This information helps us understand customer behavior and improve our website performance.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Creating and managing your customer account
  • Providing order confirmations and shipping updates
  • Customizing embroidery products according to your submitted designs or instructions
  • Responding to customer inquiries and support requests
  • Improving our website functionality and user experience
  • Preventing fraud and unauthorized transactions
  • Sending promotional offers, newsletters, and marketing emails (only if you have opted in)
  • Complying with legal and regulatory obligations

We only collect information that is necessary to provide our services efficiently.

3. Sharing Your Information

Your privacy is important to us.

We never sell, rent, trade, or share your personal information with third parties for advertising or marketing purposes.

However, we may share limited information with trusted service providers solely for business operations, including:

  • Shopify
  • Secure Payment Gateways
  • Courier & Shipping Partners
  • Email Communication Providers
  • Website Analytics Services
  • Government authorities when legally required

These service providers are authorized to use your information only for performing services on our behalf and are required to keep your information confidential.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Save your preferences
  • Keep you logged into your account
  • Understand visitor behavior
  • Improve website performance
  • Measure marketing effectiveness
  • Deliver a smoother shopping experience

Most browsers allow you to disable cookies through their settings. Please note that disabling cookies may affect certain features and functionality of our website.

5. Data Security

We take the security of your personal information seriously.

We implement reasonable technical, administrative, and organizational safeguards to protect your information against:

  • Unauthorized access
  • Data theft
  • Loss of information
  • Misuse
  • Alteration
  • Disclosure

Although we use industry-standard security measures, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

6. Customized Embroidery Orders

Since Stitchifly specializes in custom embroidery T-shirts and shirts, customers may upload logos, artwork, names, initials, or custom text during the ordering process.

By submitting such content, you confirm that:

  • You own the rights to use the submitted design or have permission from the rightful owner.
  • Your submitted content does not violate any copyright, trademark, or intellectual property rights.
  • The content is lawful and does not contain offensive, abusive, or prohibited material.

We use your submitted designs solely for manufacturing and fulfilling your customized order.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you:

  • New product launches
  • Exclusive discounts
  • Festival offers
  • Promotional campaigns
  • Company updates

You may unsubscribe from these communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request information regarding how your data is being used

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Services

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.

Stitchifly is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our products and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove such information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised Effective Date. We encourage customers to review this Privacy Policy regularly to stay informed about how their information is protected.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Stitchifly

Website: https://www.stitchifly.com/

Email: stitchifly.com@gmail.com

Phone: +91 8487875800

Address: Surat, Gujarat, India