Shipping policy

At Stitchifly, we proudly manufacture and deliver custom embroidered T-shirts, shirts, hoodies, uniforms, corporate apparel, and other personalized garments across India. Since every product is customized according to the customer's design, logo, artwork, text, size, color, and embroidery requirements, each order is carefully produced after order confirmation to ensure the highest quality standards.

1. Order Processing & Production

All orders are processed only after successful payment confirmation (or order confirmation for applicable payment methods).

As our products are custom-made, production generally takes 3–7 business days, depending on factors such as:

  • Design complexity
  • Embroidery size and stitch count
  • Product type
  • Order quantity
  • Availability of materials

Large, bulk, or corporate orders may require additional production time. In such cases, our team will communicate the estimated production and delivery timeline before processing the order.

2. Shipping & Delivery

Once your order has been completed and passed our quality inspection, it will be shipped through our trusted courier partners.

Estimated delivery time after dispatch is typically 2–7 business days, depending on your location and courier service availability.

Please note that delivery timelines are estimates and may vary for remote locations or areas with limited courier coverage.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via Email and/or SMS, including your tracking number and courier details.

You can use the tracking information to monitor your shipment and check the latest delivery status.

4. Delivery Delays

While we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Public holidays or festivals
  • Severe weather conditions
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • Government restrictions or unforeseen events

Stitchifly is not responsible for delays caused by third-party courier services; however, we will assist you in tracking and resolving delivery issues whenever possible.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, contact number, and recipient details at the time of placing the order.

Incorrect or incomplete delivery information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Additional shipping charges
  • Return of the shipment by the courier

Stitchifly will not be responsible for delays or additional costs arising from incorrect information provided by the customer.

6. Bulk & Corporate Orders

For large corporate, team, school, event, or bulk embroidery orders, production and shipping timelines may vary depending on the order size and customization requirements.

Our team will provide an estimated dispatch and delivery schedule before production begins to ensure clear communication throughout the process.

7. Contact Us

If you have any questions regarding your shipment, delivery status, or shipping policy, please contact us:

Stitchifly

Website: https://www.stitchifly.com/

Email: stitchifly.com@gmail.com

Phone: +91 8487875800

Address: Surat, Gujarat, India