Refund policy

At Stitchifly, every custom embroidered product is made specifically according to the customer's design, logo, artwork, size, color, and customization requirements. Because each product is personalized, we do not accept returns or offer refunds for orders that have already entered production or have been successfully delivered without manufacturing defects.

If you receive an item that is damaged, defective, incorrect, or significantly different from the approved design due to our manufacturing error, please contact us within 48 hours of delivery with clear photographs and your order number. After reviewing your request, we may offer a replacement, repair, store credit, or refund where applicable.

Orders cannot be canceled once embroidery production has started. Minor variations in thread color, embroidery placement, garment color, or stitch appearance may occur due to monitor settings, lighting conditions, or embroidery techniques and shall not be considered defects.

Refunds, when approved, will be processed using the original payment method within 5–10 business days, depending on your payment provider.