Refund policy

At Stitchifly, we specialize in creating custom embroidered T-shirts and shirts that are made specifically according to each customer's unique requirements. Every order is personalized based on the design, logo, artwork, text, size, color, and embroidery specifications provided by the customer.

    Because each product is custom-made and cannot be resold, we encourage customers to carefully review all order details before confirming their purchase.

    1. Custom-Made Products

    All products sold by Stitchifly are manufactured exclusively for each individual order.

    Since these products are personalized, we generally do not accept returns, exchanges, or refunds for:

    • Change of mind after placing an order
    • Incorrect size selected by the customer
    • Incorrect color selected by the customer
    • Incorrect spelling or artwork provided by the customer
    • Customer-approved embroidery design
    • Personalized products that have been manufactured according to the submitted specifications

    Please double-check all customization details before placing your order.

    2. Order Cancellation

    Orders may be canceled only before production has started.

    Once embroidery production, garment preparation, or customization begins, the order cannot be canceled because the product is being manufactured specifically for you.

    If you wish to cancel your order, please contact us as soon as possible after placing it. We will confirm whether production has started and whether cancellation is still possible.

    3. Damaged, Defective, or Incorrect Products

    Customer satisfaction is important to us.

    If you receive a product that is:

    • Damaged during manufacturing
    • Defective
    • Incorrectly embroidered due to our mistake
    • Different from the approved design because of our manufacturing error
    • Wrong item or wrong size shipped by our team

    Please notify us within 48 hours of receiving your order.

    To help us investigate your claim, please provide:

    • Your Order Number
    • Clear photographs of the product
    • Images showing the issue
    • A brief explanation of the problem

    After reviewing your request, our support team will determine the appropriate resolution.

    4. Replacement or Refund Eligibility

    If the issue is confirmed to be caused by Stitchifly, we may offer one of the following remedies:

    • Free replacement of the product
    • Repair or rework of the embroidery (where possible)
    • Store credit for future purchases
    • Partial refund
    • Full refund, if applicable

    The resolution provided will depend on the nature of the issue and our internal assessment.

    5. Situations Not Eligible for Refund

    Refunds, returns, or replacements will generally not be provided for:

    • Customer entered incorrect customization details
    • Uploaded low-quality artwork or images
    • Incorrect logo or spelling approved by the customer
    • Incorrect size ordered
    • Color choice changed after ordering
    • Customer preference after production begins
    • Delay caused by courier companies or unforeseen logistics issues
    • Normal wear and tear after use
    • Improper washing, ironing, or garment care by the customer

    6. Embroidery Variations

    Embroidery is a handcrafted manufacturing process, and slight variations are normal.

    Minor differences may occur in:

    • Thread shade
    • Embroidery positioning
    • Stitch density
    • Garment color
    • Fabric texture
    • Logo proportions
    • Stitch appearance

    These variations may result from:

    • Screen or monitor settings
    • Lighting conditions
    • Fabric characteristics
    • Embroidery machine tolerances
    • Production techniques

    Such minor differences are considered normal manufacturing variations and are not treated as defects.

    7. Refund Processing

    If a refund is approved after our review, it will be processed using the original payment method used during purchase.

    Refunds are generally processed within 5–10 business days, depending on your payment provider, bank, credit card issuer, or payment gateway.

    Please note that processing times may vary and are outside Stitchifly's direct control.

    8. Shipping Charges

    Shipping charges, cash-on-delivery fees (if applicable), taxes, and other service fees are generally non-refundable, except where the refund is due to an error made by Stitchifly.

    9. Contact Us

    If you have any questions regarding your order or wish to request a refund, replacement, or support, please contact us:

    Stitchifly

    Website: https://www.stitchifly.com/

    Email: stitchifly.com@gmail.com

    Phone: +91 8487875800

    Address: Surat, Gujarat, India